Returns
At Marixe, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your order, we are here to help with a straightforward refund and returns process. This policy outlines the terms and conditions for returns and refunds.
Eligibility for Returns
To be eligible for a return, please ensure that:
- The item was purchased in the last 30 days.
- The item is unused, in its original condition, and in the original packaging.
- The item has all tags, labels, and accessories intact.
Non-Returnable Items
The following items are not eligible for return:
- Gift cards.
- Items marked as “Final Sale” or “Clearance.”
- Items that have been worn, altered, or damaged after delivery.
Return Process
- Initiate a Return: To start a return, please contact our customer service team at info@marixe.com with your order number and the reason for the return. Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Prepare Your Package: Carefully pack the item(s) in the original packaging, including all tags, labels, and accessories. Ensure the item is securely packed to avoid damage during transit.
- Ship the Item: Customers are responsible for arranging their own return shipping. Please ensure that you obtain a tracking number for your shipment. We recommend using a trackable shipping service or purchasing shipping insurance for high-value items. Ship the item to the address provided by our customer service team.
Refunds
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If the return is approved, we will initiate a refund to your original method of payment. Please note the following:
- Refund Processing Time: Refunds are typically processed within 5-7 business days after we receive the returned item. The time it takes for the refund to appear in your account may vary depending on your bank or credit card issuer.
- Shipping Costs: Original shipping costs are non-refundable. Customers are responsible for return shipping costs, unless the return is due to our error (e.g., incorrect or defective item).
Exchanges
If you would like to exchange an item for a different size, color, or style, please follow the return process above and place a new order for the desired item. We recommend contacting our customer service team to ensure the item you want is available.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact our customer service team immediately at info@marixe.com. We will arrange for a replacement or refund, including any applicable shipping costs.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received and inspected, a gift certificate will be mailed to you.
International Returns
For international orders, the return shipping cost is the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance. Please contact our customer service team for specific instructions on returning international orders.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
Email: info@marixe.com
Policy Updates
We may update this Refund and Returns Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please review this policy periodically for any updates.